Practical SLA-based support for servers, networks, Microsoft 365, and day-to-day operations — whether your team is on-site in South Africa or working remotely across the globe.
ECOMX provides managed IT support designed around clear response commitments — not vague “we’ll get to it” promises. From Pretoria and Sandton offices we serve clients nationwide, and we support remote environments wherever your people work.
We handle proactive monitoring, patching, incident triage, and escalations so your internal team can focus on the work that grows the business.
Business-hours and after-hours options with signed response targets matched to how critical each system is.
Linux, Microsoft Server, Exchange, and Microsoft 365 administration with monitoring and maintenance routines.
On-site where needed in South Africa, remote support for distributed teams and international operations.
Monitoring, helpdesk, and after-hours coverage built around your SLA — not a one-size ticket queue.
Core services we deliver for organisations that need reliable day-to-day ICT operations.
Structured ticket handling with clear ownership so issues don’t bounce between vendors.
Health checks on critical systems so you hear about problems before users do.
Disciplined update windows for servers and endpoints aligned to your risk tolerance.
Practical recommendations so spend goes to reliability and growth — not shiny distractions.